Frequently Asked Questions
Please find answers to the most frequently asked questions concerning our products and services here.
If you have more questions, please contact us by mail.
rE flashes on the display. What does that mean?
Adax, Glamox and Neo’s digital thermostats (DT) in software versions S2 and S3 flash rE – 17 – C on the display after power has been cut off for more than 24 hours.
The heater will continue to provide heat, but only for example at 17 degrees or at the lowest confirmed temperature to avoid unexpected electricity consumption. All programs are deleted and must be reset.
The heater is not heating and the display is dark?
Check electricity supply to the heater first. All heaters must have a thermostat to work. Heaters with no thermostat must be tested with a thermostat fitted. Set switch to ON. Set thermostat to max. If the radiator gets warm, it is working correctly. If it does not, replace the thermostat when possible and test again. If it still fails to get warm, the heater or thermostat need replacing. Contact your dealer or our Customer Service.
Thermostat not working. What should I do?
Fit the thermostat on the heater when necessary and perform the test described above. Digital thermostats can be reset by holding the <F> while switching on at the on/off switch. Hold the <F> down for 15 seconds. Turn thermostat up to max. If the heater gets warm, turn thermostat down to the point at which it starts to cool. Repeat a few times. If heating starts/stops around the same point, the thermostat is most likely working.
Heater disconnects before wanted
Reset thermostat to a higher temperature. If it works then, it is working correctly. The thermostat can be calibrated. See the instruction manual for correct procedure.
The fan motor is not working. What should I do?
Check electricity supply to the product. Connect to the socket and set the thermostat to max. If the motor or heating element do not work, replace the heater. Contact your dealer or our Customer Service.
How can you get in contact with us?
You can reach us by phone or mail.
Call our Customer Service : +47 33771750
Customer Service centre is open Mon–Fri from 09:00 to 15:00
You can also send us a mail to email@example.com
How can I connect a heater to my Wi-Fi?
1. Download the Adax Wi-Fi app and set up a user.
2. To install new radiators, press the icon with three horizontal bars top left. When the menu appears, select ‘Heaters’.
3. Press the + icon.
4. Enter Wi-Fi SSID and password, hold the + and – keys on your radiator down.
5. Hold the keys down until SC appears on the heater display. Search for the heater in the app.
6. Give the heater a name. Select heater from the list and press Save.
My heater does not appear when I search in the Adax Wi-Fi app
Your mobile phone and router must be connected to the same network when connecting or upgrading. Did you remember to set your router to 2.4 GHz and WPA2? If you have a dual band router able to operate on 2.4 GHz and 5 GHz, we recommend adjusting it to only operate on 2.4 GHz during connection. After connection, the router can be reset to its original setting.
Where can I find a detailed description of all the features of the Wi-Fi app?
In our Wi-Fi user guide, you will find a detailed description of all the features for use, electricity saving and remote control of your Wi-Fi products: Adax Wi-Fi Guide English
How can I choose the right product?
Room and output
Select a product you like – it will be on your wall for many years! Our product calculator can help you find the right product based on your room size.
Start with the size of the room (number of square metres). We recommend approx. 60-70 watts per square metres for an average home.
Depending on whether your home is well-insulated or not, the requirement can vary between 40 to 140 watts per square metres.
For children’s rooms, we always recommend more watts than the recommended requirement, because the surface temperature of the product will be lower
Read more in our heating guide HERE
Does ceiling height make any difference to choice of heater?
Yes. All our recommendations are based on a normal ceiling height of 2.4 metres. If your ceilings are higher, choose a radiator with higher watt output. For example: if you are going to heat a 10 square metres room, we normally recommend an 800 W panel heater. But if the ceiling height is 3 m, you should choose heaters with minimum 1000 W.
Use our product calculator as an aid. It can be found on the various product pages.
What are the biggest differences between the different Adax Neo series?
S1 – Radiator always reverts to the default setting of 22 degrees in the event of power loss lasting more than 1 hour.
S2 – In the event of power loss lasting more than 24 hours, the heater will always revert to the lowest confirmed temperature. The thermostat has 3 different mode options: HO (Home) – OF (Office) – CA (Cabin).
S3 – The same program as S2, but with a few minor production-related improvements.
S4 – Has the same memory time as S2 and S3, i.e. remember programming for 24 hours. In the event of power loss lasting more than 24 hours, the heater will always revert to the last temperature set. The heater thermostat has 2 different mode options: HO (Home) and OF (Office).
Most of our products have a 5-year warranty. Individual fan and oil radiators can have a 2-year warranty. See the product pages for more details of warranty for each product.
Can I mount two panel heaters by the side of each other?
We recommend a minimum of 5 cm space between two panel heaters.
Get more help for placing heaters HERE
How can I find out which Adax product I have bought?
There is a label with all the details of the product on the back or underside of all our products. If you are still unsure, contact us on: +47 33 77 17 50 or send a mail to firstname.lastname@example.org
Product colour codes?
RAL and NCS codes
Adax and Glamox products come with the following standard colours:
Glamox 3001 – Ral 9010/White
Adax VP10, VPS9, VPS10, VP11 – RAL 9010/White
Adax Neo, Neo 2, Clea, ECO – RAL 9016/White
Adax Neo – RAL 3020/Red
Adax Neo – RAL 9005/Black
Adax Neo – RAL 9006/Silver