Frequently Asked Questions
Please find answers to the most frequently asked questions concerning our products and services here.
If you have more questions, please contact us by mail.
rE flashes on the display. What does that mean?
Adax, Glamox and Neo’s digital thermostats (DT) in software versions S2 and S3 flash rE – 17 – C on the display after power has been cut off for more than 24 hours.
The heater will continue to provide heat, but only for example at 17 degrees or at the lowest confirmed temperature to avoid unexpected electricity consumption. All programs are deleted and must be reset.
The heater is not heating and the display is dark?
Check electricity supply to the heater first. All heaters must have a thermostat to work. Heaters with no thermostat must be tested with a thermostat fitted. Set switch to ON. Set thermostat to max. If the radiator gets warm, it is working correctly. If it does not, replace the thermostat when possible and test again. If it still fails to get warm, the heater or thermostat need replacing. Contact your dealer or our Customer Service.
Thermostat not working. What should I do?
Fit the thermostat on the heater when necessary and perform the test described above. Digital thermostats can be reset by holding the <F> while switching on at the on/off switch. Hold the <F> down for 15 seconds. Turn thermostat up to max. If the heater gets warm, turn thermostat down to the point at which it starts to cool. Repeat a few times. If heating starts/stops around the same point, the thermostat is most likely working.
Heater disconnects before wanted
Reset thermostat to a higher temperature. If it works then, it is working correctly. The thermostat can be calibrated. See the instruction manual for correct procedure.
The fan motor is not working. What should I do?
Check electricity supply to the product. Connect to the socket and set the thermostat to max. If the motor or heating element do not work, replace the heater. Contact your dealer or our Customer Service.
How can you get in contact with us?
You can reach us by phone or mail.
Call our Customer Service : +47 33771750
Customer Service centre is open Mon–Fri from 09:00 to 15:00
You can also send us a mail to email@example.com
Does it cost anything to use the Adax Wi-Fi App?
Adax Wi-Fi app is available for iOS / Apple and Android. Both the Wi-Fi app and the use of the service are free. Control panel heaters from the mobile wherever in the world you are, with at least 3G coverage on your mobile. Adjust and set up a program for the temperature and arrive at a warm cabin, house, office, or apartment.
Wi-Fi connection tips
When connecting, the phone with the “Adax Wi-Fi” app MUST be on your local network and on the 2.4GHz band. If you have several heaters, we recommend that you switch on one and one heater at a time. Download the Adax Wi-Fi app manual on the Adax website for detailed description if needed.
Info about routers and networks when connecting the heaters
Most routers have two ways to connect to the internet, either via 2.4GHz or 5GHz band.
You will see two almost identical network names “Mitt-Nett” and “Mitt-Nett-5G” in the Wi-Fi list on your smartphone. Most 5GHz are marked with “-5G” in the network name. The Adax heaters “talk” only on the 2.4GHz band, so the phone must be connected to the network without “-5G” under installation.
On new Mesh routers, the 2.4 GHz and 5GHz bands are merged into just one SSID network name. It will then be difficult to see if the phone is connected to either the 2.4GHz or 5GHz band. Some Mesh routers like Jensen Onmi have a feature in the app where routers can be “locked” to only transmit at 2.4GHz. PS: If the smartphone is connected to 5GHz band, the heater will not find it, and neither will it be installed.
Adax Wi-Fi can be used with 4G/mobile routers on eg cabins without a fixed internet.
An oven will normally use between 100 – 150MB per month per heater.
I will change router and/or network names and passwords. What do I have to be aware of?
If you change router or passwords, the heaters must be deleted from the Adax Wi-Fi app, reset, and re-installed. The reason for this is that the heaters and your network are connected with security features. If the stoves are not reinstalled, you will lose the opportunity to change the temperature etc.
I want to use the oven manually. What are the main functions of manual use?
- Set the desired temperature with the 5 (+) and 6 (-) buttons on the thermostat.
- Key Lock/child safety. The thermostat can be protected against unwanted use so that children and others cannot change settings. This function turns on/off by holding the 4 (ok) button for 5 seconds until CC flashes. Repeat the process to turn off the Key Lock.
- Turning display light on/off. This function turns on/off by holding the 6 (-) and 4 (ok) buttons for 5 seconds until the display flashes three times. Display (numbers) will turn off 30 seconds after adjustment and turn on by pressing any of the (+, – or ok) buttons.
Info about firmware and thermostats - do I need to upgrade regularly?
Adax has supplied Wi-Fi thermostats since Fall 2016. The thermostats have their own software – called firmware. The firmware controls the connection to the Adax Wi-Fi app and all related functions. Firmware is continuously updated to support new features and bug fixes to support updates from iOS/Apple and Android. We recommend that you always have the latest version, details can be found under “Product” from the menu in the Wi-Fi app.
If previous versions have been installed that end at 220.127.116.11 / 0.25 / 0.25 / 1.10 / 1.11 we would recommend upgrading to later versions as 1.17. New versions, 1.19 and 1.20 are planned with new functionality. New versions will make it easier to install with custom functionality to Apple/iOS and Android phones.
I experience errors/problems with the thermostat
If you experience problems with connection or other errors with the thermostat, you may have an older version of firmware installed. The thermostats are easy to replace, it will not be necessary to replace the entire heater, only the thermostat unit. On the back side of the display on the thermostat there is a simple “lock”- tilt out the clip lock and lift the thermostat up.
At the bottom of the thermostat box unit there is a label, and four numbers at the top right corner, for example “1726” are year and week when the thermostat was manufactured.
- Thermostat display flashes – update to the latest firmware.
- Displays the front display 88 and not 18 – update easily to the latest firmware.
- If the heater is used manually without connection to the app with the above problem, the thermostat must be replaced, contact customer support at firstname.lastname@example.org.
- Lose contact with the app – thermostat temperature shows “-“. Switch oven on / off with switch.
- If it is desired to use the heater only manually without the need to use the app/connection via smartphone, the thermostat can be replaced with a digital thermostat without Wi-Fi feature.
Various tips and additional features
- Reset to factory settings – Hold “+” “-” and “ok” until the display flashes with “rE” with a quick flash and then displays 20 degrees in the display.
- In the event of a power failure, the oven will start heating at the last registered temperature when the power returns.
- When the oven is connected to the Wi-Fi app, child lock is activated via the Wi-Fi app and not manually on the thermostat.
- Turn the display light on/off. This function turns on/off by holding the 6 (-) and 4 (ok) buttons for 5 seconds. The light (numbers) will turn off after 30 seconds and light up again by pressing any of the (+, – or ok) buttons.
What are Adax planning about future API/Smart Home integrations?
Adax Wi-Fi works with support functionality to Google Home and the plan is to launch this in 2019. There are many customers who want an open API for integration with other systems.
Adax considers this progressively and aim to offer this functionality ready for use in Fall 2019.
Where can I find a detailed description of the features in the Adax Wi-Fi app?
How can I choose the right product?
Room and output
Select a product you like – it will be on your wall for many years! Our product calculator can help you find the right product based on your room size.
Start with the size of the room (number of square metres). We recommend approx. 60-70 watts per square metres for an average home.
Depending on whether your home is well-insulated or not, the requirement can vary between 40 to 140 watts per square metres.
For children’s rooms, we always recommend more watts than the recommended requirement, because the surface temperature of the product will be lower
Read more in our heating guide HERE
Does ceiling height make any difference to choice of heater?
Yes. All our recommendations are based on a normal ceiling height of 2.4 metres. If your ceilings are higher, choose a radiator with higher watt output. For example: if you are going to heat a 10 square metres room, we normally recommend an 800 W panel heater. But if the ceiling height is 3 m, you should choose heaters with minimum 1000 W.
Use our product calculator as an aid. It can be found on the various product pages.
What are the biggest differences between the different Adax Neo series?
S1 – Radiator always reverts to the default setting of 22 degrees in the event of power loss lasting more than 1 hour.
S2 – In the event of power loss lasting more than 24 hours, the heater will always revert to the lowest confirmed temperature. The thermostat has 3 different mode options: HO (Home) – OF (Office) – CA (Cabin).
S3 – The same program as S2, but with a few minor production-related improvements.
S4 – Has the same memory time as S2 and S3, i.e. remember programming for 24 hours. In the event of power loss lasting more than 24 hours, the heater will always revert to the last temperature set. The heater thermostat has 2 different mode options: HO (Home) and OF (Office).
Most of our products have a 5-year warranty. Individual fan and oil radiators can have a 2-year warranty. See the product pages for more details of warranty for each product.
Can I mount two panel heaters by the side of each other?
We recommend a minimum of 5 cm space between two panel heaters.
Get more help for placing heaters HERE
How can I find out which Adax product I have bought?
There is a label with all the details of the product on the back or underside of all our products. If you are still unsure, contact us on: +47 33 77 17 50 or send a mail to email@example.com
Product colour codes?
RAL and NCS codes
Adax and Glamox products come with the following standard colours:
Glamox 3001 – Ral 9010/White
Adax VP10, VPS9, VPS10, VP11 – RAL 9010/White
Adax Neo, Neo 2, Clea, ECO – RAL 9016/White
Adax Neo – RAL 3020/Red
Adax Neo – RAL 9005/Black
Adax Neo – RAL 9006/Silver