FAQ

Please find answers to the most frequently asked questions concerning our products and services here.  

Wi-Fi

Neo and Clea, Famn and Iver with WiFi. Installation and tips for use with the Adax WiFi app.

Plus icon Minus icon Which WiFi thermostat have I got?

There are 2 kinds of Adax WiFi thermostat.

Generation 1: Has WiFi only, see photo of thermostat:

Generation 2: This has WiFi and Bluetooth for simpler installation. Launched late 2020. This has the WiFi and Bluetooth symbol on the display:

Plus icon Minus icon Special character/Password and SSID

If the app says “Incorrect WiFi credentials”/Norwegian: “Ugyldige wifi-koder” you have most probably a special character such as !@#;? etc, a space or ØÆÅ in either the username (SSID network name) or password on your WiFi network.

We do not support the use of emojis in user name or password.

Plus icon Minus icon WiFi with Bluetooth (WT2)

New thermostat with Bluetooth for simpler installation.

Reset: Hold + and OK key until “reset” scrolls across display.

Activate installation: Hold OK key for 4 seconds til blue light flashes

Plus icon Minus icon How do replace a thermostat?

If you need to replace a faulty thermostat, or change to a newer version, you can do it yourself quite simply. Behind the “OK” key in the display there is a small clip lock – see photo: NB: If there is a fault or problem with a radiator, it will usually be in the thermostat and not in the radiator itself. Changing the thermostat instead of the whole radiator is simpler.

Plus icon Minus icon Does it cost anything to use the Adax Wi-Fi App?

Adax Wi-Fi app is available for iOS / Apple and Android. Both the Wi-Fi app and the use of the service are free. Control panel heaters from the mobile wherever in the world you are, with at least 3G coverage on your mobile. Adjust and set up a program for the temperature and arrive at a warm cabin, house, office, or apartment.

Plus icon Minus icon Tips when connecting to WiFi without Bluetooth

When connecting, the phone with the “Adax Wi-Fi” app MUST be on your local network and on the 2.4GHz band. If you have several heaters, we recommend that you switch on one and one heater at a time. Download the Adax Wi-Fi app manual on the Adax website for detailed description if needed.

Download the Adax WIFI app and follow the instructions for adding a new product. The network you want to connect to must be 2.4GHz, using a 5GHz network will not work. This means that your mobile must be linked to the 2.4GHz band when connecting. SSID is YOUR 2.4GHz network and the password is YOUR password to that network. Remember that SSID (network name) cannot contain special characters such as #¤%& osv, and that the password MUST be activated.

Plus icon Minus icon Info about routers and networks when connecting the heaters

Most routers have two ways to connect to the internet, either via 2.4GHz or 5GHz band.

You will see two almost identical network names “Mitt-Nett” and “Mitt-Nett-5G” in the Wi-Fi list on your smartphone. Most 5GHz are marked with “-5G” in the network name. The Adax heaters “talk” only on the 2.4GHz band, so the phone must be connected to the network without “-5G” under installation.

On new Mesh routers, the 2.4 GHz and 5GHz bands are merged into just one SSID network name. It will then be difficult to see if the phone is connected to either the 2.4GHz or 5GHz band. Some Mesh routers like Jensen Onmi have a feature in the app where routers can be “locked” to only transmit at 2.4GHz. PS: If the smartphone is connected to 5GHz band, the heater will not find it, and neither will it be installed.

Adax Wi-Fi can be used with 4G/mobile routers on eg cabins without a fixed internet.

An oven will normally use between 100 – 150MB per month per heater.

Plus icon Minus icon I will change router and/or network names and passwords. What do I have to be aware of?

If changing router or password, your radiators must be deleted from the Wi-Fi app, reset and installed again. This is because the radiators and your network are linked via security functions. If you do not install your radiators again, you will be unable to change the temperature etc.

 

Plus icon Minus icon I want to use the oven manually. What are the main functions of manual use?

  1. Set the desired temperature with the 5 (+) and 6 (-) buttons on the thermostat.
  2. Key Lock/child safety. The thermostat can be protected against unwanted use so that children and others cannot change settings. This function turns on/off by holding the 4 (ok) button for 5 seconds until CC flashes. Repeat the process to turn off the Key Lock.
  3. Turning display light on/off. This function turns on/off by holding the 6 (-) and 4 (ok) buttons for 5 seconds until the display flashes three times. Display (numbers) will turn off 30 seconds after adjustment and turn on by pressing any of the (+, – or ok) buttons.

1. Set temperature with keys + and – on the thermostat.

2. Keypad lock/child lock: The thermostat can be protected against accidental or unauthorised use to prevent children or others from changing settings. Keypad/child lock on the WT thermostat (WiFi only): This function can be activated/deactivated by holding the OK key for 5 seconds until CC flashes. Repeat this process to deactivate the lock.

Keypad/child lock on the WT2 thermostat (WiFi and Bluetooth): This function can be switched on or off by holding the OK key for 5 seconds until CC flashes. Repeat the process to deactivate the keypad lock.

3. Activate/deactivate display light. This function can be activated/deactivated by holding the OK key for 5 seconds until the display flashes three times. Display (figures) will go off 30 seconds after adjustment, and can be activated again by tapping any of the keys (+,- or OK).

Plus icon Minus icon Info about firmware and thermostats - do I need to upgrade regularly?

Adax has supplied Wi-Fi thermostats since Fall 2016. The thermostats have their own software – called firmware. The firmware controls the connection to the Adax Wi-Fi app and all related functions. Firmware is continuously updated to support new features and bug fixes to support updates from iOS/Apple and Android. We recommend that you always have the latest version, details can be found under “Product” from the menu in the Wi-Fi app.

If previous versions have been installed that end at 1.0.0.24 / 0.25 / 0.25 / 1.10 / 1.11 we would recommend upgrading to later versions as 1.17. New versions, 1.19 and 1.20 are planned with new functionality. New versions will make it easier to install with custom functionality to Apple/iOS and Android phones.

Plus icon Minus icon I experience errors/problems with the thermostat

If you experience problems with connection or other errors with the thermostat, you may have an older version of firmware installed. The thermostats are easy to replace, it will not be necessary to replace the entire heater, only the thermostat unit. On the back side of the display on the thermostat there is a simple “lock”- tilt out the clip lock and lift the thermostat up.

At the bottom of the thermostat box unit there is a label, and four numbers at the top right corner, for example “1726” are year and week when the thermostat was manufactured.

  • Thermostat display flashes – update to the latest firmware.
  • Displays the front display 88 and not 18 – update easily to the latest firmware.
  • If the heater is used manually without connection to the app with the above problem, the thermostat must be replaced, contact customer support at info@adax.no.
  • Lose contact with the app – thermostat temperature shows “-“. Switch oven on / off with switch.
  • If it is desired to use the heater only manually without the need to use the app/connection via smartphone, the thermostat can be replaced with a digital thermostat without Wi-Fi feature.

Plus icon Minus icon Various tips and additional features

  1. Reset to factory settings – Hold “+” “-” and “ok” until the display flashes with “rE” with a quick flash and then displays 20 degrees in the display.
  2. In the event of a power failure, the oven will start heating at the last registered temperature when the power returns.
  3. When the oven is connected to the Wi-Fi app, child lock is activated via the Wi-Fi app and not manually on the thermostat.
  4. Turn the display light on/off. This function turns on/off by holding the 6 (-) and 4 (ok) buttons for 5 seconds. The light (numbers) will turn off after 30 seconds and light up again by pressing any of the (+, – or ok) buttons.

Plus icon Minus icon Smart Home integrations and Open API

Adax works actively with integrations to cover market requirements.

We support the following third party integrations via the Adax WiFi app:
* Google Home
* Athom Homey
* Tibber (Norway, Sweden, Germany)
* Conrad Connect

Several other integrations and partnerships will be launched during 2021.

Open API. Support for an Open API is available from app version 3.5.1 and on. Tips and documentation for integration can be found at API/Development

Troubleshooting

Plus icon Minus icon rE flashes on the display. What does that mean?

Adax, Glamox and Neo’s digital thermostats (DT) in software versions S2 and S3 flash rE – 17 – C on the display after power has been cut off for more than 24 hours.
The heater will continue to provide heat, but only for example at 17 degrees or at the lowest confirmed temperature to avoid unexpected electricity consumption. All programs are deleted and must be reset.

Plus icon Minus icon The heater is not heating and the display is dark?

Electricity supply

Check electricity supply to the heater first. All heaters must have a thermostat to work. Heaters with no thermostat must be tested with a thermostat fitted. Set switch to ON. Set thermostat to max. If the radiator gets warm, it is working correctly. If it does not, replace the thermostat when possible and test again. If it still fails to get warm, the heater or thermostat need replacing. Contact your dealer or our Customer Service.

Plus icon Minus icon Thermostat not working. What should I do?

Fit the thermostat on the heater when necessary and perform the test described above. Digital thermostats can be reset by holding the <F> while switching on at the on/off switch. Hold the <F> down for 15 seconds. Turn thermostat up to max. If the heater gets warm, turn thermostat down to the point at which it starts to cool. Repeat a few times. If heating starts/stops around the same point, the thermostat is most likely working.

Plus icon Minus icon Heater disconnects before wanted

Reset thermostat to a higher temperature. If it works then, it is working correctly. The thermostat can be calibrated. See the instruction manual for correct procedure.

Plus icon Minus icon The fan motor is not working. What should I do?

Check electricity supply to the product. Connect to the socket and set the thermostat to max. If the motor or heating element do not work, replace the heater. Contact your dealer or our Customer Service.

Plus icon Minus icon How can you get in contact with us?

You can reach us by phone or mail.

Call our Customer Service : +47 33771750

Customer Service centre is open Mon–Fri from 09:00 to 15:00

You can also send us a mail to info@adax.no

Our products

Plus icon Minus icon How can I choose the right product?

Room and output

Select a product you like – it will be on your wall for many years! Our product calculator can help you find the right product based on your room size.

More details:

Start with the size of the room (number of square metres). We recommend approx. 60-70 watts per square metres for an average home.
Depending on whether your home is well-insulated or not, the requirement can vary between 40 to 140 watts per square metres.
For children’s rooms, we always recommend more watts than the recommended requirement, because the surface temperature of the product will be lower

Read more in our heating guide HERE

Plus icon Minus icon Does ceiling height make any difference to choice of heater?

Yes. All our recommendations are based on a normal ceiling height of 2.4 metres. If your ceilings are higher, choose a radiator with higher watt output. For example: if you are going to heat a 10 square metres room, we normally recommend an 800 W panel heater. But if the ceiling height is 3 m, you should choose heaters with minimum 1000 W.

Use our product calculator as an aid. It can be found on the various product pages.

Plus icon Minus icon What are the biggest differences between the different Adax Neo series?

S1 – Radiator always reverts to the default setting of 22 degrees in the event of power loss lasting more than 1 hour.

S2 – In the event of power loss lasting more than 24 hours, the heater will always revert to the lowest confirmed temperature. The thermostat has 3 different mode options: HO (Home) – OF (Office) – CA (Cabin).

S3 – The same program as S2, but with a few minor production-related improvements.

S4 – Has the same memory time as S2 and S3, i.e. remember programming for 24 hours. In the event of power loss lasting more than 24 hours, the heater will always revert to the last temperature set. The heater thermostat has 2 different mode options: HO (Home) and OF (Office).

Plus icon Minus icon Warranty

Most of our products have a 5-year warranty.
Individual fan, oil radiators and shoe driers can have a 2-year warranty. Please see the product pages for more details on warranty for each product.

Plus icon Minus icon Can I mount two panel heaters by the side of each other?

We recommend a minimum of 5 cm space between two panel heaters.

Get more help for placing heaters HERE

Plus icon Minus icon How can I find out which Adax product I have bought?

There is a label with all the details of the product on the back or underside of all our products. If you are still unsure, contact us on: +47 33 77 17 50 or send a mail to info@adax.no

Plus icon Minus icon Product colour codes?

RAL and NCS codes

Adax and Glamox products come with the following standard colours:

Glamox 3001 – Ral 9010/White

Adax VP10, VPS9, VPS10, VP11 – RAL 9010/White

Adax Neo, Neo 2, Clea, ECO – RAL 9016/White

Adax Neo – RAL 3020/Red

Adax Neo – RAL 9005/Black

Adax Neo – RAL 9006/Silver

Eco Basic/VPS10 /VP11

Plus icon Minus icon Open Window - the thermostat flashes

Open Window – activated

When your thermostat flashes twice green and twice red, it indicates that the radiator has registered an “Open Window”

How to deactivate the “Open Window” function:
1. Rotate the selector wheel to the hand symbol. Press to confirm
2. Turn the selected to 13 degrees
3. Double tap on the selector wheel (quickly) twice in succession – the green light will flash.
4. Open Window is now activated – Green light will come on
5. Open Window deactivated – Red light comes on
6. Switch off Open Window function:
7. Rotate the selector wheel to the LEFT to switch off – red light will come on – press selector to confirm. Green light will flash.

Plus icon Minus icon

Digital thermostat

Use and troubleshooting for radiators with Digital thermostat. Neo Basic, Neo and Clea + Iver and Famn

Plus icon Minus icon Series x.1 Manual use

For manual use: Press several times on > until nP shows in the display Tap: OK You can now set temperature simply by tapping + and –

Plus icon Minus icon Series x.2

For manual use: Press several times on > until nP shows in the display Tap: OK You can now set temperature simply by tapping + and –

Plus icon Minus icon Setting P1 - night reduction - 7 days

1. Switch radiator on.
2. Press and hold OK key for approx. 3 seconds until td shows in the display.
3. Tap OK. Enter day and time. Confirm by tapping OK. For example: to set Thursday 0930: Press + until day 4 shows in the display, confirm with a quick OK, then press + until 9 shows in the display and confirm by tapping OK. Press + until 30 shows in the display, confirm by tapping OK. You have now set day and time. Press and hold OK for 3 seconds, you have now exited the menu and the temperature will show on the display.
4. Press for 3 secs on OK and use the arrow keys &lt; > until P1 shows in the display. Confirm by tapping OK, P1 will show. Confirm by tapping OK again. You must confirm that you want to program program P1.
5. 7d now shows on the display. Confirm by tapping OK. This means that you want to set night reduction for all 7 days in the week.
6. 0 now shows on the display. This is 0000 (midnight). You can now set reduce (-) or normal temperature (+) for the whole day/night. Simply tap on the – key, and then on > to go to the next hour. You have now set the reduced temperature for that hour. Repeat, i.e. tap the – key and > to go to 1, 2, 3, 4, 5 and 6. Then tap + and > on 7, 8, 9 and so on up to 23, when you will have to tap – and > once more. 0 will now show in the display again, and you have set night reduction from 23:00-06:00, with comfort temperature for the rest of the time.
7. Tap OK to return to the main menu. 7d will show on the display. Hold OK for 3 seconds to exit the main menu.
8. Tap > until you see P1 on the display, and then tap OK. You have now selected the use of P1. The radiator will automatically use the last temperature set as comfort temperature, and 17 degrees as reduced temperature.

How to change comfort temperature: Hold OK for 3 seconds to enter the main menu. Tap > until you see Co on the display. Tap OK, use + and – to set the desired comfort temperature, confirm by tapping OK.

How to change reduced temperature: Hold OK for 3 seconds to enter the main menu. Tap > until you see Co on the display. Tap OK, use + and – to set the desired reduced temperature, confirm by tapping OK.